Returns Policy



If for any reason you are not completely satisfied with your purchases please contact us within 7 days for a refund/exchange. (See conditions below) Please email us at or call us on 07 38005229

This refund policy does not apply to goods which have been worn, used, damaged altered, dropped, scratched, scuffed, dinged, have belt buckle marks or broken after delivery and must be returned in their original condition with their original packaging, warranty card and owner’s manual (if applicable). All postage costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. The Music Spot will not be responsible for any lost or damaged parcels in transit and accordingly, we recommend taking out transit insurance to protect yourself

Refund/exchange is only given under the following circumstances:-

  • Faulty
  • Significantly different to those shown or described to you
  • Not doing what the product is supposed to do.

When you buy please choose carefully. We do not automatically give refunds for the following reasons:

  • You just changed your mind
  • No Proof of purchase is offered
  • The customer bought the product for someone else who doesn’t want it
  • The goods have been damaged after purchase
  • The customer was made aware of a fault or blemish before they purchased the goods

Exclusions to Refund Policy:

  • Items bought on a clearance sale
  • Discontinued items (as indicated upon purchase)
  • Opened software
  • In-ear buds, earplugs, in-ear monitors
  • Special orders

Prices, product descriptions and availability can change constantly and The Music Spot does not warrant the accuracy or completeness of information on this website and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown.

The products specifications (weight, size, colour etc.) mentioned with the product are approximate and there may be a slight variation between the real product and the product displayed.

List price is the suggested recommended retail selling price of a product provided to us by our suppliers. We may commonly sell products at prices lower than Retail Price and, for any given product, no sales may have occurred at Recommended Retail Price.