After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). If you have paid via PayPal you will normally receive a receipt of your order within a few minutes of ordering
Shipping is generally calculated on size/weight of the order and the remoteness of the customer’s location. Shipping costs will be displayed at the checkout before purchase is confirmed.
Larger items will be sent by courier and someone must be present at the designated shipping address during normal shipping hours (Mon – Fri 9 am – 5 pm) to sign for deliveries. Extra charges may be incurred for repeated delivery attempts
PLEASE NOTE THAT ORDERS CANNOT BE DELIVERED TO A POST OFFICE BOX NUMBER
It is also recommended that if you are at work during the day then a work shipping address would save the need for potential delivery to an unattended house. Unfortunately, we are unable to give specific delivery times as we use an external courier.
Whilst every effort is made to ensure the accuracy of stock availability, in some instances, items listed on our website may be temporarily out of stock depending on demand. If this occurs, one of our friendly team will contact you within 24 hours of your order (Mon – Fri 9 am – 5 pm) to discuss options and/or alternatives. Sale prices are for items in stock only and may not be available to re-order at the discounted price. Please contact the store to discuss the item.
Please note that certain products may need to be ordered from suppliers and delays may occur depending on availability from suppliers. This may, on occasions include products that are currently ranged as part of our advertised product.
Estimated delivery times on in stock items is 2-14 days, every effort will be made to source the product on behalf of our customers in a timely fashion but if there is going to be a delay we will contact you. If you would like to check the availability of a product before placing an order you can contact our team on 07 38005229 or email us on firstname.lastname@example.org Please note that we are reliant on suppliers and freight companies and we cannot guarantee delivery times even where we have provided an estimate.
Occasionally a product may not be available if the stock has been exhausted and our supplier is unable to meet our order. Where this is the case, and if you have already placed an order, we will notify you as soon as possible and you can decide whether you would like an alternative product or a full refund.